Trillion Dollar Coach

Highlights

• The five key factors could have been taken right out of Bill Campbell’s playbook. Excellent teams at Google had psychological safety (people knew that if they took risks, their manager would have their back). The teams had clear goals, each role was meaningful, and members were reliable and confident that the team’s mission would make a difference.
  • Tags: [[management]] [[leadership]] [[culture]]
• when she was discussing a decision with her team, she always had to be the last person to speak.
  • Tags: [[leadership]]
• If you have the right conversation, Bill counseled, then eight out of ten times people will reach the best conclusion on their own. But the other two times you need to make the hard decision and expect that everyone will rally around it.
• Bill’s point of view on this was that letting people go is a failure of management, not one of any of the people who are being let go. So it is important for management to let people leave with their heads held high. Treat them well, with respect. Be generous with severance packages. Send out a note internally celebrating their accomplishments.
  • Tags: [[firing]] [[leadership]]
• Teams that trust each other will still have disagreements, but when they do, they will be accompanied by less emotional rancor.
  • Tags: [[management]]
• People who want to get the best out of a coaching relationship need to be coachable.
  • Tags: [[management]] [[coaching]]
• ONLY COACH THE COACHABLE THE TRAITS THAT MAKE A PERSON COACHABLE INCLUDE HONESTY AND HUMILITY, THE WILLINGNESS TO PERSEVERE AND WORK HARD, AND A CONSTANT OPENNESS TO LEARNING.
• “mundane, almost trivial” things like listening and chatting with employees are important aspects of successful leadership, because “people feel more respected, visible and less anonymous, and included in teamwork.”
  • Tags: [[leadership]] [[management]]
• PRACTICE FREE-FORM LISTENING LISTEN TO PEOPLE WITH YOUR FULL AND UNDIVIDED ATTENTION—DON’T THINK AHEAD TO WHAT YOU’RE GOING TO SAY NEXT—AND ASK QUESTIONS TO GET TO THE REAL ISSUE.
• To care about people you have to care about people!
• “If you’ve been blessed, be a blessing.”
  • Tags: [[personal-growth]]